Frequently Asked Questions
Everything you need to know about our premium home and garden essentials.
What shipping options are available for furniture and large items?
We offer standard ground shipping for small accessories and specialized white-glove delivery for larger furniture pieces. White-glove service includes room-of-choice placement, assembly, and removal of all packaging materials.
How do I care for my FELCO products to ensure longevity?
Each product comes with a specific care guide. Generally, we recommend using a soft, damp cloth for dusting and avoiding harsh chemical cleaners that may damage natural wood or textile finishes.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition and packaging. Please note that custom-made or upholstered furniture is final sale and cannot be returned.
Are your materials sustainably sourced?
Yes, sustainability is at the core of FELCO. We partner with suppliers who prioritize FSC-certified woods, recycled metals, and organic textiles to minimize our environmental footprint.
Do you offer interior design consultations?
Absolutely! We provide complimentary 30-minute virtual design consultations to help you select the perfect pieces for your space and coordinate color palettes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For larger purchases, we also offer flexible financing options through Affirm.